I can’t login to my personal account.
First, please remember that the password recognition is case sensitive, so you must use capitals and small letters in the right places.

When you have logged in the first time, you have the opportunity to change your password to something that is easy to remember.

Once I sign-up, when should I expect to receive my first survey?
You are eligible from the very moment you sign-up to receive surveys. Therefore you could receive an invitation right away. Generally speaking however, you should receive your first survey within the first week or two. It really depends on your "Demographic Profile" (whether you are male or female, your location, type of work you do etc.) and the current needs of our clients.

Where can I view my earnings from answering survey?
Please login to your personal account with the username and password you received.

When do my incentives show in my personal account?
Due to system procedures please allow us two (2) days before your incentive balance is updated. However we do try get these done ASAP can be within the hour.

When does my sign-up reward show in my personal account?
Due to system procedures your £5 sign-up reward will be credited to your account on the last day of the month you signed up in.  It should never take longer than 60 days.

Points Redemption
When you login to your account, you will be able to see what rewards you have accumulated and when you reach the required redemption level of £30 you will be able to redeem your rewards. Please note that this process can take up-to 30 days as a payment run is done once a month only.

When I click on the survey link, it says that the survey is closed/ or that my quota is full, why?
Survey closed means that one of the following has occurred:

* The survey field period has expired, normally surveys are active for 2-7 days
* The desired number of answers has been collected for this survey.
* Some surveys automatically close due to inactivity, typically after 10-15 minutes.

Quota full means that all answers from your specific target-group have been collected.

It states that I received less money/points/incentives for participating in the survey than I was supposed to.
To receive full incentives you need to complete the full survey. Upon completion you should be shown a message thanking you for your participation and stating your received incentive.

I haven’t received any surveys from you in a long time.
The most probable reason for this is that you belong to a target-group not currently requested in the system. You can greatly increase the chance of receiving surveys by always ensuring that your personal details are complete and up to date. Updating your personal information is accomplished on your account page.

In certain circumstances your e-mail system can misinterpret the invitation send-out as spam, make sure that our e-mail address doesn't get filtered out as such.

I don’t want to be a part of the panel any more. How do I leave the panel?
Login in to your personal account and click the end membership button. Please note that you will loose your earned incentive by leaving the panel.

What do you do with the personal data that I give you?
We will never give away your personal information to a third party. We adhere to national laws and regulations concerning personal data protection.

I want to receive more surveys and earn more money.
The number of surveys you are eligible to receive during a set time is limited following guidelines set forth by ESOMAR. The reason is to ensure research quality and avoid respondent fatigue.

I still need help!
No problem, we happy to help, just click here to be taken to an area where you can submit your support request.