Which counties are supported?
Currently we only accept residents of the United Kingdom. We will be launching panels for other countries in due course.
Once I sign-up, when should I expect to receive my first survey?
You are eligible from the very moment you sign-up to receive surveys. Therefore you could receive an invitation right away. Generally speaking however, you should receive your first survey within the first week. It really depends on your demographic profile (whether you are male or female, your location, type of work you do etc.) and the current needs of our clients.
I can’t login to my personal account.
First, please remember that the password recognition is case sensitive, so you must use capitals and small letters in the right places. When you have logged in the first time, you have the opportunity to change your password to something that is easy to remember.
Where can I view my earnings from answering survey?
Please login to your personal account with the username and password you received.
When do my incentives show in my personal account?
Due to system procedures please allow us two (2) days before your incentive balance is updated. However we do try get these done ASAP and can be within the hour.
Points Redemption
When you login to your account, you will be able to see what rewards you have accumulated and when you reach the required redemption level of £30 you will be able to redeem your rewards.
Changing your email address
If you would like to have your email address changed, please request this at http://www.responsepanel.com/support.
When I click on the survey link, it says that the survey is closed or that my quota is full, why?
Survey closed means that the the desired number of answers has been collected for this survey.
Quota full means that all answers from your specific target-group have been collected.
I haven’t received any surveys from you in a long time.
The most probable reason for this is that you belong to a target-group not currently requested in the system. You can greatly increase the chance of receiving surveys by always ensuring that your personal details are complete and up to date. Updating your personal information is accomplished on your account page.
In certain circumstances your e-mail system can misinterpret the invitation send-out as spam, make sure that our e-mail address doesn’t get filtered out as such. Email invitations come from support@responsepanel.com
I don’t want to be a part of the panel any more. How do I leave the panel?
Login in to your personal account and click the “unregister” link. Please note that you will loose any unclaimed incentives by leaving the panel.
What do you do with the personal data that I give you?
We will never give away your personal information to a third party. We adhere to national laws and regulations concerning personal data protection.
I want to receive more surveys and earn more money.
The number of surveys you are eligible to receive during a set time is limited following guidelines set forth by ESOMAR. The reason is to ensure research quality and avoid respondent fatigue.
I still need help!
No problem, we happy to help, just click here to be taken to an area where you can submit your support request.
